1. The Honest Group DISCLAIMER

Thehonestgroup.com.au is a referral service that allows us to connect you with our lender partners to assist with your auto finance needs.

Thehonestgroup.com.au does not compare all lender providers in the market, only offers made available by our partners at their own discretion.

Any information provided on this site is for general information and referral purposes only and does not constitute specialist advice, nor should it be relied upon for the purposes of entering into any legal or financial agreement.

Any specific financial advice should be obtained by a qualified professional before entering into any legal or financial arrangement.

Thehonestgroup.com.au offers to connect you with our lender partners to find you a suitable auto finance option

All applications are subject to the lending criteria of our lender partners.

Our partners' lending criteria may change at any time without notice.

We mainly collect information from you directly (such as where you provide information to us when you visit our premises or website, complete an application form or agreement for one of our products, or contact us with a query or request). However we may also collect your information in a number of other ways, including:

• when we are legally authorised or required to do so.

If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.

We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

We collect, use and exchange your information so that we can:

• establish your identity;
• consider your request for a product or service;
• allow us to provide a product or service;
• conduct and improve our businesses and improve the customer experience;
• to tell you about other products and services that we think may be of interest to you;
• manage our relationship with you;
• to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and
• to comply with any relevant laws, regulations, or codes of practice.

We may also disclose your personal information to related entities for purposes that include supplying goods or services that your request and providing other services. If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties.

We may share personal information with third parties who perform services on our behalf. These third parties are not authorised to use or disclose information except as necessary to perform services on our behalf or comply with legal requirements.

It’s important that we have your correct details and you can update your information. If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to information.
There is no fee for making the initial request but in some cases we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we’re allowed to deny your request, or limit the access we provide. If that is the case, we’ll write to you explaining why you cannot access the requested information.

You may contact us (using the Contact Us at the end of this document) to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.
While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above.
You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner

You can contact us by email at info@thehonestgroup.com.au